1/28/2024 0 Comments Performance probeMicrosoft has identified a number of metric thresholds that they recommend to ensure the optimal experience for the end user, and by using these as a "baseline" reference will allow you to validate each component's performance.įigure 9: Packet loss within the ISP network Conclusionĭigital user experience is not only extremely important in today's world, but it is also becoming increasingly important in the long term. The Teams Transport Relay, whose function covers the handling of the entire media part, including which transport relay will be used, and is available via.The Teams Edge Node, which manages the Teams client and the call signaling and can be reached via.When looking at Microsoft Teams, specifically, we wanted to focus on two components that are crucial: Microsoft Teams is a very popular collaboration and productivity service used by many of our customers, so we wanted to share how you can monitor and optimize the performance of this service. Performance and Availability of Microsoft Teams This accelerated the 21-day rollout and significantly reduced the number of support tickets. The rollout and operation of the solution could also be optimized because it became clear which service provider was providing the best availability and which requirements had to be met. For instance, we’ve used this approach for an international customer to test, in advance, whether the availability and user experience of a planned service met the requirements for regional users. This information can, of course, also be used for future project planning, while teams are increasingly dealing with the respective phases of plan, build and run. The Endpoint Agent is, therefore, the “window” to the respective user to ensure the best possible user experience and to provide targeted support in the event of an error.įigure 2: Path Visualization-The path of the clients to Microsoft including all responsibilities (ISP/CSP) This agent is part of ThousandEyes’ digital experience monitoring, and it provides IT teams with insight into end users’ underlying infrastructure as well as a complete end-to-end view of the network path, including the ISP and SaaS infrastructures involved, which is essential for targeted troubleshooting. Using ThousandEyes Endpoint Agent, there are actually several options for IT teams. In fact, figures published by Microsoft show “a 775% increase in Teams calling and meeting monthly users in a one-month period in Italy, where social distancing or shelter-in-place orders have been enforced.” While the adoption of these services is meant to make workers’ lives easier, IT teams are left wondering how they can ensure the availability, and assess performance, of Microsoft Teams for their employees, no matter where they are located, and what they can do to troubleshoot and resolve any issues that arise. As remote working becomes the new normal, chat and video conferencing solutions like Microsoft Teams are becoming essential to maintaining worker productivity and collaboration. Does the operations team have all the information, SOPs and visibility needed to ensure the operation of new applications or services?ĭigital Experience for Your Employees MattersĮnsuring a seamless digital experience for users today means delivering access to business-critical SaaS applications and identifying problems that arise quickly.How do project rollouts work, and what problems might arise during migrations?.How will new applications or services behave in the current infrastructure, and do the architectures need to be adapted?.What about future projects in terms of plan, build and run, and what needs to be considered now?.To what extent does the IT department have to adapt to help users in home offices with problems?.What is the application availability for remote users in private home office environments?.How efficiently can users use the provided applications?.Many companies have recognized that teleworking has become an integral part of the “new” world of work, which also brings with it new challenges and questions, such as: Note: Microsoft Teams has been using the "." domain since 2021, and the "." domain may be deprecated at some point in the future. We are now working more, or almost exclusively, remotely, and it is questionable whether this trend will change again after the crisis. The home office has seen significant growth due to COVID-19 and the widespread social distancing and shelter-in-place orders.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |